iPhone 5 rated fifth in user satisfaction in new study

Apple was No. 1 overall for user satisfaction, but the iPhone 5 was fifth on the list among U.S. consumers, says a poll from OnDevice Research.

(Credit: OnDevice Research)

The iPhone 5 trailed four Android phones for user satisfaction in a new report out today.

Conducted by mobile research firm OnDevice Research, the poll asked 320,000 smartphone and tablet users around the world how satisfied they were with their devices. Among the 93,825 people surveyed in the U.S., Motorola's Atrix HD came out on top, followed by Motorola's Droid Razr M, HTC's Rezound 4G, and Samsung's Galaxy Note 2, leaving the iPhone 5 in fifth place.

"Although Apple created one of the most revolutionary devices of the past decade, other manufactures have caught up, with some Android powered devices now commanding higher levels of user satisfaction," On Device Research marketing manager Sarah Quinn said in a statement.

Apple did fare better among the 52,140 people polled in the U.K., where it took second place behind HTC's One X. Samsung's Galaxy Note 2 was No. 3 for user satisfaction, followed by its Galaxy S3 Mini and the full-size Galaxy S3.

(Credit: OnDevice Research)

Among the rankings for overall mobile device satisfaction in the U.S., Apple took the top spot. Google was ranked second, followed by Motorola, HTC, Nokia, and Sony Ericsson. And for some uknown reason, Samsung was ranked at the very bottom.

4G also played a role in user satisfaction. The top five devices in the U.S. all support 4G, and people with a 4G subscription were slightly more satisfied than were those stuck at 3G.

The survey reached mobile users in the U.S., the U.K., France, Germany, Japan, and Indonesia.

Some of the findings seem a bit odd, especially since OnDevice Research didn't reveal all of the devices included in the survey. Google was ranked second in mobile device satisfaction, but Google itself is not an actual device maker. And why Samung was at the bottom of the satisfaction list is a mystery.

CNET contacted OnDevice Research for feedback on its survey results and will update the story if we receive any information.